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Frequently Asked Questions

Payment and Reservation Policies:

Credit Card Charges:

  • Your credit card will be charged for the full amount, including taxes, surcharges, and gratuity, upon making a reservation.

Deposit Policy:

  • For reservations booked over 30 days in advance, a minimum 50% deposit can be requested, with the balance typically due 7-10 days before the trip. Some events may require full payment at the time of booking. 

Cash Payments to Drivers:

  • Cash payments to drivers are not accepted. All reservations must be prepaid using a credit or debit card.

Service Agreement:

  • Once you receive a trip confirmation number, we guarantee the arrival of your vehicle at the scheduled date and time. Ensure the details are accurate; contact us immediately if any discrepancies arise.


  • Visit our Rates page for a detailed breakdown of vehicle rates and the minimum hours required for reservations. Request a quote, call us, or use the Contact Us link for rate inquiries.

Booking in Advance:

  • Reserve as early as possible, and ideally provide a minimum of 24 hours' notice. A reservation is confirmed upon payment of a minimum 50% deposit.

Cancellation Policy:

  • Cancellation deadlines are specified on your trip confirmation. Typically, services may be canceled up to 7 days before the trip. Refer to your trip confirmation for the specific cancellation policy.

No-Show and Late Policy:

  • No-Shows: Billed in full for the reserved service.

  • Late Clients: Waiting time may apply. Notify us via phone or email if you anticipate being late to avoid additional charges.


Identifying Your Service:

  • Arrival Confirmation: Receive confirmation of your service's arrival time.

  • Driver Identification: Contact the number on your trip confirmation for assistance if you don't locate your driver promptly.


For any specific concerns or further assistance, feel free to reach out to us. We're dedicated to ensuring your transportation experience is seamless and enjoyable.

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